Varrow

Managed Services

Skillfully monitoring and controlling a technology implementation can make the difference between a successful deployment and one with a disastrous outcome. Without properly planning for and controlling risks to your implementation you can easily experience cost and schedule overruns. At the same time if you do not properly manage issues as they arise then you can also lose control of the project and cost and schedule overruns become more likely. Our transition engagements help our customers to successfully move new technologies into their operational routine.

Varrow Managed Services Overview:
IT leaders now realize that in order to add more value to the business, they must focus on the applications and services that drive
revenue and while improving the overall customer experience. That’s where Varrow Managed Services comes in. We take care of your
infrastructure so that you can focus on making IT agile, responsive, and strategic to your core business.

Principles of Varrow Managed Services:
At Varrow, we’ve built a strong reputation based on differentiated services.
The Varrow Managed Services group continues this tradition, providing value
through a set of unique principles that separate us from other managed
services providers. The principles of Varrow Managed Services include:
• A Virtual Network Operations Center
• Deep focus in Storage, Virtualization, Networking, and Application Delivery
• The Use of Field Engineers for Supplemental Support
• Weekly, Monthly, and Quarterly Reporting
• Detailed Customer Environment Documentation
• Both Proactive Maintenance and Comprehensive Monitoring

Varrow Service Levels:
The Varrow Managed Services group adheres to strict, pre-determined service levels, ensuring the fastest mean time to response and resolution.
Critical (Sev 1) – System is inoperable or has reduced usability such that the
customer’s normal business operations are adversely impacted. Customer agrees to work incident until resolved or level is reduced.
Moderate (Sev 2) – Intermittent failure and/or reduced performance such
that normal business operation is limited. Impact is identifiable, but do not
prevent operations.
Normal (Sev 3) – No immediate failure or impact. Could be a question or
request for guidance or training.

“It is our policy for the customer
to set the level of ticket severity.” Matt Livingston
VP, Managed Services

Managed Services Options:
•vCare Standard
On-demand support and problem resolution
for on-premise, critical infrastructure
components. You still manage day-today
operations, but we provide quarterly
health checks to improve the environment’s
performance and reliability, and we will
resolve the issue if something breaks.
• vCare Professional
Full administration, engineering, and
proactive support of your on-premise
infrastructure. Varrow support engineers
actively monitor your environment for
potential issues and resolve any that
arise, provide quarterly health checks
to improve performance and reliability,
and perform general moves/adds/
changes as needed.
• Varrow Cloud Services
Off-premise infrastructure solutions
via the Varrow Managed Private Cloud.
Elastic, secure, and scalable, Varrow
Cloud Services solutions are based on
best-of-breed technology and proven
deployment methodologies… underpinned
by world-class data center facilities.

Portfolio Components:
The Varrow Managed Services Portfolio is composed of
four major components. Together, these components
account for a typical “day-in-the-life” of a system
administrator—the everyday tasks required to maintain
the health and well being of your environment.
• Proactive Maintenance
• Reactive Support
• Engineering & Administration
• Ongoing Advisory Services
Each component is critical to providing a comprehensive
managed services solution—the portfolio represents a
symbiotic relationship in which the whole is greater
than the sum of its parts.

Varrow Managed Service Offerings:
• EMC Storage and Data Protection
• VMware Virtualization Infrastructure
• Cisco Compute, Route/Switch, and Security
• Citrix XenApp, XenDesktop, and Netscaler
• Microsoft Exchange
• Microsoft SQL Server
• Varrow-Managed Hybrid Cloud (Based on V+C+E)
• Backup–as-a-Service
• Disaster Recovery-as-a-Service
• VMware View and ThinApp